Frequently Asked Questions
Everything you need to know about your Fabienne Chapot order.
What is the standard delivery time for my order?
Standard shipping within Europe typically takes 2-4 business days. International orders may take 5-10 business days depending on the destination and customs processing.
How can I return an item if it doesn't fit?
You can return any unworn item with original tags within 30 days of receipt. Simply use our online portal to generate a return label and drop it off at a local service point.
Are your signature prints designed in-house?
Yes, all our unique prints are hand-drawn in our Amsterdam studio by our talented design team, making every Fabienne Chapot piece truly original.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, iDEAL, Klarna Pay Later, and Apple Pay.
How do I care for my Fabienne Chapot garments?
To maintain the quality of our delicate fabrics, we recommend following the specific care label inside each garment. Most of our viscose and silk pieces should be washed at 30 degrees or dry cleaned.
Can I track the status of my shipment?
Once your order has left our warehouse, you will receive a shipping confirmation email containing a tracking link to follow your parcel's journey.